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Caesars Windsor Casino
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caesars-windsor-casino, operating exclusively via caesars-windsor-casino-ca.com, is committed to upholding the highest legal, regulatory, and customer service standards in accordance with the Alcohol and Gaming Commission of Ontario (AGCO) and all relevant Canadian laws, as of 2025. For all inquiries, support needs, or regulatory contacts, users are provided multiple compliant communication channels. This page structures all contact options, legal obligations, and user rights, ensuring compliance, clarity, and accessibility.

Official Contact Methods (System 1: Factual, Legally Verified)

Contact Form Submission (System 1/2: User Guidance & Legal Notice)

  • Contact Form Use: Users may submit inquiries via the secure contact form below. Required fields include name, email, and a description of your request. Submission of personal information is governed by strict privacy protections in accordance with PIPEDA and AGCO standards.
  • Response Time: caesars-windsor-casino endeavors to respond to all inquiries within one business day. For urgent matters, users are encouraged to utilize the live chat or telephone options for immediate assistance.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal & Regulatory Disclaimers (System 2: Protective Clauses & User Rights)

  1. Privacy and Data Protection: All personal information provided through contact forms, emails, or other channels is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and AGCO privacy policies. Data is used solely for the purpose of responding to your inquiry and is not disclosed to third parties except as required by law.
  2. Responsible Gambling Resources: caesars-windsor-casino supports responsible gambling initiatives and provides direct links to PlaySmart and the AGCO for regulatory and support resources. Users may request information on self-exclusion or responsible gaming assistance via any contact method.
  3. Dispute Resolution and Complaint Procedure: Should you have a complaint or dispute regarding any aspect of caesars-windsor-casino's operations, you are entitled to initiate a formal complaint process. All disputes are managed in accordance with AGCO guidelines. Unresolved matters may be escalated to the Alcohol and Gaming Commission of Ontario. Please retain all correspondence for reference.
  4. Jurisdictional Limitations: All communications and services provided by caesars-windsor-casino via caesars-windsor-casino-ca.com are intended solely for users in Ontario, Canada. Cross-border inquiries from Detroit metro area or other regions will be handled in accordance with Canadian and Ontario law.
  5. Brand and Domain Use: The brand "caesars-windsor-casino" is used exclusively in relation to services provided via caesars-windsor-casino-ca.com. Any other use is expressly prohibited.

Compliance and Corporate Transparency (System 2: Legal Assurance)

  • Licensing and Supervision: caesars-windsor-casino is a Crown corporation property, owned by the Ontario Lottery and Gaming Corporation (OLG) and operated by Caesars Entertainment, Inc., under active Casino Facility Operator Authorization from the AGCO (valid through 2025). Regulatory oversight is continuous and all contact channels are monitored for compliance.
  • Regulatory Contact: For regulatory inquiries, users may contact the Alcohol and Gaming Commission of Ontario directly, referencing caesars-windsor-casino as an OLG-owned and AGCO-authorized facility.

Regional Compliance Note: All contact procedures and user rights are adapted for the Ontario, Canada jurisdiction, and reflect current AGCO and Canadian legal requirements for 2025. Users are encouraged to consult the AGCO or PlaySmart resources for additional legal, regulatory, or responsible gaming assistance.