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Privacy Policy

This privacy policy explains how caesars-windsor-casino, operating exclusively via caesars-windsor-casino-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players and visitors of this website. The policy is effective as of November 6, 2025.

Who We Are

OBSERVE: The operator is caesars-windsor-casino, managed on behalf of Ontario Lottery and Gaming Corporation (OLG) and operated by Caesars Entertainment, Inc. under an active Casino Facility Operator Authorization from the Alcohol and Gaming Commission of Ontario (AGCO).

  • Legal Name & Address: caesars-windsor-casino, 377 Riverside Drive East, Windsor, ON N9A 7H7, Canada.
  • Registration: Operates as an OLG-owned property under AGCO supervision. Specific registration and tax identification numbers are not publicly disclosed per regulatory guidance.
  • Data Protection Contact: All privacy inquiries should be directed to our Data Protection Officer:
    Name: Sophie Tremblay
    Email: info@caesars-windsor-casino-ca.com
    Address: 377 Riverside Drive East, Windsor, ON N9A 7H7, Canada

REFLECT: All privacy matters are handled in accordance with Canadian laws and AGCO requirements.

What Personal Data We Collect

OBSERVE: caesars-windsor-casino collects a range of data to comply with regulatory, operational, and security obligations.

  • Personal Identification Data: Full name, date of birth, email address, telephone number, mailing address, government-issued identification numbers (as required for KYC/AML).
  • Account & Payment Data: Username, account credentials, payment card details, bank account information, transaction records, tax-related documentation.
  • Technical & Device Data: IP address, browser type, device type, operating system, device identifiers, and system logs.
  • Behavioral Data: Betting and transaction history, gameplay activity, clickstream data, website navigation, and interaction logs.
  • Cookies and Similar Technologies: Session and persistent cookies, third-party cookies, analytics tags, and device fingerprinting technologies.

EXPAND: Data collection is limited to what is necessary for providing secure and compliant casino services. Sensitive information is collected only where legally required.

Legal Basis for Processing

OBSERVE: caesars-windsor-casino processes personal data under the following legal grounds, as mandated by Canadian law (PIPEDA, AGCO regulations) and applicable international standards:

  • User Consent: Data processing for marketing, analytics, and certain optional services is based on your express consent, which can be withdrawn at any time.
  • Contract Fulfillment: Processing necessary to create and manage your account, provide casino gaming services, verify identity, process payments, and honor our obligations to you.
  • Legal Obligations: Compliance with AGCO, OLG, and federal/provincial regulatory requirements, including KYC/AML, fraud detection, tax reporting, and law enforcement requests.
  • Legitimate Interests: Processing required to maintain security, prevent fraud, conduct analytics, ensure service integrity, and improve user experience, provided such interests do not override your rights.

REFLECT: Data is never processed for purposes incompatible with these legal bases. Where consent is required, clear opt-in mechanisms are provided.

Purpose of Processing

OBSERVE: Personal information is used exclusively for legitimate, clearly defined purposes.

  1. Provision of Casino Services: To enable account creation, identity verification, gaming participation, and financial transactions via caesars-windsor-casino-ca.com.
  2. Service Improvement: To monitor performance, resolve technical issues, and enhance product offerings based on user feedback and usage data.
  3. Marketing and Communications: To send service updates, promotional offers, and newsletters, subject to your marketing preferences and consent.
  4. Analytics: To analyze user behavior, generate statistical reports, and optimize website functionality for better user experience.
  5. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, abuse of services, or violations of regulatory requirements.

REFLECT: Data is not used for automated decision-making with legal or similarly significant effects without your explicit consent.

Disclosure & Sharing

OBSERVE: caesars-windsor-casino discloses personal data only under strict conditions and with robust safeguards.

  • Payment and Banking Partners: Information may be shared with financial institutions and payment processors to facilitate deposits, withdrawals, and anti-fraud checks.
  • Service Providers: Trusted vendors and IT providers may access data solely to the extent necessary for website hosting, maintenance, analytics, or customer support services, under binding confidentiality agreements.
  • Regulatory Authorities: Data may be disclosed to AGCO, OLG, or law enforcement for compliance with legal obligations, licensing, and regulatory investigations.
  • Affiliates and Marketing Partners: Data may be shared for joint marketing (with your consent), loyalty programs, or referral tracking, in compliance with privacy laws.
  • Advertising Networks: Non-identifiable data may be shared with advertising partners for personalized offers, subject to your cookie and marketing preferences.

REFLECT: Personal data is never sold to third parties. All disclosures are audited and recorded as required by law.

International Transfers

OBSERVE: caesars-windsor-casino may transfer personal data outside Canada for technical processing, support, or backup purposes.

  • Destination Countries/Regions: Data may be processed in the United States or European Economic Area, where key service providers or parent entities operate.
  • Protection Guarantees: All international transfers are subject to adequate safeguards, including:
    • Standard contractual clauses approved by Canadian and EU authorities
    • Vendor compliance with recognized frameworks such as the EU-U.S. Data Privacy Framework (where applicable)
    • Binding corporate rules or equivalent mechanisms ensuring data protection equivalence
  • Data Minimization: Only data essential for the stated purposes is transferred, and access is strictly controlled.

REFLECT: Users will be notified of any material changes to international transfer practices in advance.

Data Retention

OBSERVE: Personal data is retained only as long as necessary for legal, regulatory, and operational obligations.

  1. Personal Data: Retained for up to five (5) years after your account is closed or after the last transaction, in accordance with AGCO and AML requirements.
  2. Payment and Transaction Data: Retained for at least seven (7) years post-transaction, as required by tax laws and anti-money laundering regulations.
  3. Technical and Analytical Data: Retained for up to two (2) years for service improvement and security auditing.
  4. Cookies and Behavioral Data: Retention periods vary by cookie type, with session cookies deleted upon logout and persistent cookies retained no longer than 12 months.
  5. Deletion Criteria: Data is deleted upon user request (subject to legal exceptions), expiration of mandatory retention period, or when processing is no longer necessary.

REFLECT: Data destruction is performed securely and in compliance with industry standards.

Your Rights

OBSERVE: As a user of caesars-windsor-casino-ca.com, you have robust rights over your personal data, in line with Canadian (PIPEDA), EU (GDPR), and, where applicable, Mexican data protection laws.

  1. Right to Access: You may request a copy of your personal data held by us at any time.
  2. Right to Correction: You may request correction or update of inaccurate or incomplete personal information.
  3. Right to Deletion: You can request the erasure of your data, subject to regulatory retention obligations.
  4. Restriction of Processing: You may request we restrict processing of your data in certain circumstances, for example while a correction request is pending.
  5. Objection: You may object to processing for marketing purposes or where processing is based on legitimate interests.
  6. Data Portability: You may request transfer of your personal data to another provider in a machine-readable format, where technically feasible.
  7. Withdrawal of Consent: Where processing is based on consent (e.g., marketing), you may withdraw your consent at any time without affecting prior processing.

Procedures for Exercising Rights

  • Submit your request by emailing info@caesars-windsor-casino-ca.com, specifying your full name and the nature of your request.
  • You will receive written confirmation of receipt within five (5) business days.
  • We will respond to your request within thirty (30) days, free of charge, unless additional time or clarification is required (you will be notified in such cases).
  • For unresolved concerns, you may escalate to the Office of the Privacy Commissioner of Canada or, where applicable, the Mexican National Institute for Transparency, Access to Information and Personal Data Protection (INAI).

REFLECT: All user rights are exercised without prejudice or discrimination. Regulatory references: PIPEDA (CA), GDPR (EU), Ley Federal de Protección de Datos Personales en Posesión de los Particulares (MX, where relevant).

Cookies & Tracking Technologies

OBSERVE: caesars-windsor-casino-ca.com uses cookies and similar technologies to enhance your experience, ensure security, and deliver tailored content.

  • Session Cookies: Temporary cookies essential for site navigation and secure login, deleted when you close your browser.
  • Persistent Cookies: Remain on your device for up to 12 months to remember preferences and facilitate faster access.
  • Third-Party Cookies: Set by analytics and advertising partners (e.g., Google Analytics, affiliate networks) for audience measurement and marketing personalization.

Managing Cookies

  • Control cookies via your browser settings-block, delete or restrict as preferred.
  • Opt-out of analytics and marketing cookies using the internal privacy panel, accessible from your account dashboard.

REFLECT: Disabling certain cookies may affect site functionality. For more details, visit our Cookie Policy or contact info@caesars-windsor-casino-ca.com.

Data Security

OBSERVE: caesars-windsor-casino employs industry-standard security measures to protect your personal data from unauthorized access, alteration, or loss.

  • Transmission Security: All data transmitted via caesars-windsor-casino-ca.com is protected with TLS 1.2+ encryption.
  • Data Encryption: Sensitive data is encrypted at rest and in transit using strong cryptographic protocols.
  • Access Controls: Multi-factor authentication, least-privilege access, and role-based user permissions are enforced for all staff and system access.
  • Security Audits: Regular independent security assessments, penetration testing, and vulnerability scanning are conducted at least annually.
  • Staff Training: Employees receive ongoing training on privacy, data protection, and incident response best practices.
  • Incident Response: Documented procedures ensure prompt detection, containment, and notification of any data breach or security incident.
  • Compliance: Security measures align with ISO 27001 and SOC 2 standards where applicable, and are regularly reviewed in line with AGCO requirements.

REFLECT: While no system is invulnerable, all reasonable measures are taken to protect your data. Users will be informed of any significant breach affecting their rights.

Complaints & Contacts

OBSERVE: caesars-windsor-casino provides transparent channels for privacy inquiries and complaints.

  1. Contact the DPO: For any privacy concern, email Sophie Tremblay at info@caesars-windsor-casino-ca.com or write to 377 Riverside Drive East, Windsor, ON N9A 7H7, Canada.
  2. Online Feedback: Where available, submit a privacy inquiry through the secure contact form linked on your account dashboard.
  3. Complaint Procedure:
    • Initial acknowledgment within five (5) business days of receipt.
    • Investigation and substantive response provided within thirty (30) days.
    • If unsatisfied, escalate your complaint to the appropriate supervisory authority.
  4. Supervisory Authorities:

REFLECT: All complaints are handled confidentially and in accordance with applicable laws. Users will not suffer retaliation for raising privacy concerns.

Updates

OBSERVE: caesars-windsor-casino may update this privacy policy to reflect legal, regulatory, or operational changes.

  • Notification Procedures: Users will be informed of material changes via email, prominent website banners, and alerts in their account dashboard.
  • Advance Notice: For significant changes affecting your rights, at least thirty (30) days' advance notice will be provided before the changes become effective.
  • User Options: You may object to changes or request account closure if you do not accept revised terms without penalty.
  • Version Control: Last updated: November 6, 2025. A historical changelog of material updates is available upon request.

REFLECT: Continued use of caesars-windsor-casino-ca.com after notification constitutes acceptance of the updated policy.