Responsible Gaming

Responsible gaming is based on the principle that gambling should always remain a conscious, enjoyable form of entertainment. At caesars-windsor-casino, we are committed to supporting players in making informed decisions and maintaining control over their play. Our team offers a comprehensive range of resources and assistance to help you gamble responsibly and seek support whenever needed.

Risk Awareness

OBSERVE: Recognizing problem gambling behaviors is the first step in prevention. EXPAND: Legal obligations in Ontario (AGCO, OLG) require operators to identify and communicate signs of gambling-related harm. REFLECT: The following signs may indicate potential gambling-related issues:

• Frequent or increased betting: Gambling more often or with higher stakes than intended.
• Preoccupation with gambling: Thinking about gambling activities outside of play sessions.
• Chasing losses: Attempting to recover lost money by continuing to play.
• Neglecting responsibilities: Ignoring work, family, or social obligations due to gambling.
• Borrowing or selling assets: Seeking funds to gamble, including loans, credit, or selling possessions.
• Mood changes: Feeling irritable, anxious, or depressed when not gambling.

Self-Assessment Test

• Do you spend more time or money on gambling than you can afford?
• Have you tried to cut down or stop gambling without success?
• Do you gamble to escape from personal problems or stress?
• Have friends or family expressed concern about your gambling?
• Do you hide your gambling activity from others?

If you answered "yes" to any of these questions, consider seeking support from our resources below or contacting professional help services.

Limits & Tools

OBSERVE: Canadian regulation mandates accessible player protections, including setting personal limits. EXPAND: All tools below are available via your personal account at caesars-windsor-casino-ca.com. REFLECT: Use these features to manage your gambling behavior proactively:

• Deposit Limits: Set daily, weekly, or monthly maximums on deposits through your account dashboard. Navigate to Account Settings > Responsible Gaming > Deposit Limits, enter your chosen amount for each period, and confirm your settings. Limits can be decreased instantly or increased after a cooling-off period (minimum 24 hours).
• Time Limits (Session Timers): Establish a maximum session duration (e.g., 1 hour) to receive notifications or automatic logouts. Access Responsible Gaming Tools in your account, select Session Limit, and specify your preferred time cap.
• Time-Outs: Temporarily suspend your gaming access for a period of 24, 48, or 72 hours. Go to Account Settings > Responsible Gaming > Time-Out, select the desired duration, and confirm. During this time, you will not be able to play or deposit funds.

Regional Compliance Note: All limits are enforced in accordance with Ontario's Alcohol and Gaming Commission (AGCO) and OLG responsible gaming standards.

Self-Exclusion

OBSERVE: Self-exclusion is a legally required tool for player protection in Ontario. EXPAND: caesars-windsor-casino provides online and on-site self-exclusion options. REFLECT: Follow these steps to temporarily or permanently block your account:

1. Access the Self-Exclusion Feature: Log in to your account at caesars-windsor-casino-ca.com. Navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. Choose Duration: Select a self-exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent (lifetime).
3. Confirm Your Choice: Carefully review the consequences, check the confirmation box, and submit your request.
4. Support Assistance: For help with the process or to discuss your options, contact our Responsible Gaming Support at info@caesars-windsor-casino-ca.com.

• Consequences: During exclusion, you cannot access your account, play games, or make deposits. Withdrawals of existing balances must be requested before activation, subject to verification and CA legal obligations. Reinstatement is only possible after the exclusion period ends and upon formal request, pending review.

Legal Obligation: Self-exclusion is strictly enforced in compliance with AGCO and OLG rules. Attempts to circumvent exclusion may result in permanent ban and forfeiture of winnings.

Support Resources

OBSERVE: Legal requirements in Ontario mandate clear access to support. EXPAND: Provide both local and international resources, including self-exclusion schemes and digital tools. REFLECT: All information below is provided in strict confidentiality.

Local Support (Canada)

• ConnexOntario (connexontario.ca): Phone: 1-866-531-2600 • 24/7, English & French
• Ontario Problem Gambling Helpline: 1-888-230-3505 • 24/7, English & French
• PlaySmart Centre (AGCO/OLG): On-site at caesars-windsor-casino and online at playsmart.ca

Self-Exclusion Schemes & Blocking Tools

• Canada: OLG My PlayBreak (olg.ca/en/play-responsibly/my-playbreak.html)
• UK: GamStop (gamstop.co.uk)
• Spain: RGIAJ (ordenacionjuego.es/en/rgiaj)
• Blocking Apps: Gamban, BetBlocker
• Family Support: GAMTALK (peer forums), Gam-Anon

Confidentiality: All requests and interactions with support services are treated with the highest professional confidentiality, in compliance with Canadian privacy laws. Professional counseling is always available.

Help for Family

OBSERVE: Gambling-related harm can affect families and friends. EXPAND: Legal and ethical standards require operators to provide support for affected others. REFLECT: If you are concerned about someone's gambling:

• Initiate a Conversation: Express your concerns in a non-judgmental way. Use "I" statements and focus on observed behaviors.
• Encourage Professional Help: Suggest contacting ConnexOntario (1-866-531-2600), PlaySmart Centre, or accessing local counseling services.
• Leverage Support Groups: Join GAMTALK (family forums), Gam-Anon, or Ontario-based support networks for advice and peer support.
• Next Steps: If the person is open, help them access a psychotherapist specializing in addiction or contact a gambling helpline together. If there is financial or emotional distress, consider seeking legal or financial counseling.

Your support can make a significant difference. All communications remain confidential and non-judgmental.

Operator's Commitment

OBSERVE: Ontario law mandates proactive risk management by operators. EXPAND: caesars-windsor-casino uses advanced monitoring to identify risky behavior patterns. REFLECT: Our procedures include:

• Behavioral Analysis: Automated systems review play frequency, bet sizes, and session durations for signs of problematic gambling.
• Warning Messages: If risk patterns are detected, players receive in-account notifications advising moderation or directing to support resources.
• Proactive Contact: Where legally permitted, Responsible Gaming Support may contact players directly if significant risk behaviors are identified, in accordance with AGCO and OLG guidelines.
• Staff Training: All personnel receive ongoing responsible gaming training and must follow strict confidentiality and escalation protocols.

Legal Obligation: caesars-windsor-casino enforces all responsible gaming policies as required by the Alcohol and Gaming Commission of Ontario and OLG, including mandatory intervention where appropriate.

Updates

OBSERVE: Operators must keep players informed of policy changes. EXPAND: caesars-windsor-casino notifies users of updates via registered e-mail addresses and prominent website banners. REFLECT: All changes are documented for transparency and regulatory compliance.

• Notification Methods: E-mail notification to registered users and website banner updates at caesars-windsor-casino-ca.com
• Last Update: November 6, 2025

Legal Compliance: All updates comply with AGCO and OLG requirements for player notification and record-keeping.

Contact & Feedback

OBSERVE: Direct access to responsible gaming support is a regulatory and ethical requirement. EXPAND: Contact options must be clear and confidential. REFLECT: For all responsible gaming inquiries, self-control requests, or feedback:

• E-mail: info@caesars-windsor-casino-ca.com (Responsible Gaming Department)
• Physical Address: 377 Riverside Drive East, Windsor, ON N9A 7H7, Canada
• Feedback / Self-Control Requests: Please send your inquiry via e-mail for confidential handling. If you prefer, contact PlaySmart Centre on-site or use the contact form available at playsmart.ca.

All communications are confidential and handled by authorized responsible gaming professionals. We encourage feedback to improve our responsible gaming services and practices.