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Caesars Windsor Casino
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Terms & Conditions

These Terms govern your relationship with the operator of caesars-windsor-casino as presented on caesars-windsor-casino-ca.com. By accessing or using any services provided by caesars-windsor-casino-ca.com, you agree to be bound by the following terms and conditions. Effective date: 6 November 2025.

Definitions

  • Operator: Refers to the entity managing caesars-windsor-casino, operated as an Ontario Lottery and Gaming Corporation (OLG) property under the supervision of the Alcohol and Gaming Commission of Ontario (AGCO), within the legal context of caesars-windsor-casino-ca.com.
  • User: Any individual who accesses or utilizes any content, products, or services via caesars-windsor-casino-ca.com.
  • Player: A User who has completed registration and actively participates in gaming, betting, or wagering activities on caesars-windsor-casino-ca.com.
  • Bet: Any monetary stake placed by a Player on a game or gambling event offered by caesars-windsor-casino.
  • Bonus: Promotional credits, free spins, or other incentives provided to Players, subject to specific terms and wagering requirements.
  • Wager: The act of placing a Bet or staking funds on a qualifying game or event.
  • Account: The User profile created for the purposes of accessing gaming and betting services on caesars-windsor-casino-ca.com.
  • KYC (Know Your Customer): The verification process requiring Players to submit personal identification and supporting documentation to comply with regulatory requirements.
  • AGCO: Alcohol and Gaming Commission of Ontario, the regulatory authority overseeing casino operations in Ontario, Canada.
  • OLG: Ontario Lottery and Gaming Corporation, the owner of caesars-windsor-casino.

Account Registration

Eligibility and User Obligations

  • Minimum Age: Only individuals aged 18 years or older may register an account. Verification of age is mandatory, and accounts for minors will be immediately terminated.
  • Residency: Account registration is limited to Users located in jurisdictions where online gambling is permitted. Proof of residency in Ontario, Canada, may be required as part of the KYC process.
  • User Obligations: Users must provide accurate, current, and complete information during registration and promptly update any changes. Each User is responsible for maintaining confidentiality of their login credentials and all activity under their account.

Account Creation Process

  1. Registration: Complete the online registration form with valid personal details and a secure password.
  2. Email Verification: Confirm registration by clicking the verification link sent to the provided email address.
  3. KYC Documentation: Submit government-issued photo identification, proof of address, and, if requested, additional documents to verify identity and legal gambling age, in accordance with AGCO and OLG regulations.
  4. Account Approval: The Operator reserves the right to decline, suspend, or terminate any registration which fails verification or violates these Terms.

Regional Compliance Note: All registration and KYC procedures are performed to satisfy Canadian legal requirements and AGCO policies effective through 2025.

Betting & Gameplay Rules

Bet Placement and Limits

  • Types of Bets: Players may place wagers on eligible games, subject to minimum and maximum stake amounts as specified for each game.
  • Bet Acceptance: Bets are considered accepted only after confirmation by the Operator. Once accepted, bets cannot be modified or cancelled except as expressly permitted herein.
  • Invalid Bets: The Operator reserves the right to declare wagers void in cases of technical malfunction, evident error, fraud, or breach of these Terms.

Gameplay Conduct

  1. Fair Play: Players must refrain from unfair practices, including but not limited to collusion, use of automated tools (bots), or exploitation of software bugs.
  2. Live Casino & Chat Behaviour: All interactions in live casino environments and chat features must remain respectful. Insults, harassment, abusive language, and any form of discrimination or fraud are strictly prohibited and may result in account suspension or permanent ban.
  3. Operator Decision: The Operator's decisions on bet outcomes and game results are final, subject only to regulatory dispute resolution procedures.

Bonus Terms

Bonus Eligibility and Activation

  • Activation: Bonuses are available to eligible Players who meet specific promotional criteria. Activation may require opt-in or bonus code entry.
  • Wagering Requirements: Bonuses are subject to wagering requirements, which must be fulfilled within the stated timeframe (not exceeding 90 days from activation in 2025) before withdrawal of bonus funds or related winnings is permitted.
  • Prohibited Actions: Use of bonuses for fraudulent activities, abusing multiple accounts, or colluding to meet wagering requirements is strictly prohibited and will result in forfeiture of bonuses and related winnings.

Limitations and Policy on Combining Promotions

  1. Game Restrictions: Certain games may be excluded from bonus play; refer to specific promotional terms for details.
  2. Combination of Offers: Unless otherwise stated, Players may not combine multiple promotions or bonuses in a single transaction or play session.
  3. Bonus Modification: caesars-windsor-casino reserves the right to amend or withdraw any bonus offer at its discretion, with prior notice in accordance with these Terms.

Regional Compliance Note: Bonus policies are established in accordance with AGCO regulations and CA advertising standards for gambling promotions.

Payments & Withdrawals

Deposit and Withdrawal Methods

  • Accepted Methods: caesars-windsor-casino supports deposits and withdrawals via credit/debit cards, select e-wallets, and bank transfers. Cryptocurrency payments are not accepted as of 2025. Please refer to the cashier section for current options.
  • Limits and Fees: Minimum and maximum transaction limits apply as specified in the cashier interface. The Operator does not charge withdrawal fees; however, third-party payment providers may apply their own fees.
  • Processing Times: Deposits are generally processed instantly. Withdrawals are subject to KYC verification and may take up to 5 business days once approved. Additional delays may occur when further verification is required by AGCO or OLG.

Refunds and Bonus Reversals

  1. Refunds: Refunds of bets or deposits are granted only in cases of technical error, cancelled events, or as otherwise required by law.
  2. Bonus Forfeiture: If a Player breaches bonus terms or requests account closure before meeting wagering requirements, all unredeemed bonuses and associated winnings shall be voided.
  3. Anti-Money Laundering: All transactions are subject to anti-money laundering (AML) screening as required by Canadian law and AGCO policies.

Regional Compliance Note: All payment operations adhere to CA financial regulations and AGCO guidelines, with enhanced KYC for all withdrawals.

Limitation of Liability

Operator Obligations and Exclusions

  • Service Provision: caesars-windsor-casino, via caesars-windsor-casino-ca.com, will use reasonable efforts to ensure fair gaming, accurate results, and uninterrupted service. However, uninterrupted access or error-free operation is not guaranteed.
  • Technical Failures: The Operator is not liable for losses or damages arising from internet outages, technical malfunctions, force majeure events, or unauthorized third-party access beyond its reasonable control.
  • Compensation Cap: Maximum compensation for any claim shall not exceed the amount of the disputed bet or wager placed by the Player.

Legal Disclaimer: Nothing in these Terms limits liability for personal injury, fraud, or other matters not permitted by law to be excluded or limited.

Intellectual Property Rights

  • Copyright Notice: All content, software, graphics, and materials on caesars-windsor-casino-ca.com are protected by copyright and intellectual property laws. Ownership remains with caesars-windsor-casino, OLG, and Caesars Entertainment, Inc., as applicable.
  • Prohibition of Use: Users may not copy, reproduce, distribute, publicly display, or modify any content from caesars-windsor-casino-ca.com without prior written consent from the Operator or relevant rights holders.
  • Trademark Usage: All trademarks, service marks, and logos are used exclusively in connection with caesars-windsor-casino-ca.com. Unauthorized use is strictly prohibited.

Privacy & Data Protection

caesars-windsor-casino processes all personal data in accordance with its Privacy Policy and applicable Canadian data protection laws. By registering or using services on caesars-windsor-casino-ca.com, you consent to the collection, use, and retention of your personal information as detailed in the Privacy Policy. Data may be shared with regulatory agencies, including AGCO and OLG, as required by law.

Changes to Terms

  • Right to Amend: caesars-windsor-casino may update or modify these Terms at any time to comply with legal, regulatory, or operational changes.
  • Notification Procedure: Users will be notified of material changes via email (where available) and/or a prominent banner notice on caesars-windsor-casino-ca.com at least 7 days before changes take effect, except where immediate changes are required by law.
  • Acceptance of Changes: Continued use of the site after revised Terms become effective constitutes acceptance. Users who disagree with the updated Terms must discontinue site use and may request account closure and withdrawal of any remaining funds.

Regional Compliance Note: This procedure aligns with CA consumer protection requirements as of 2025.

Termination & Suspension

Account Closure and Suspension

  1. Grounds for Termination: The Operator may suspend or terminate accounts in cases of suspected fraud, regulatory breach, provision of false information, underage gambling, or violation of these Terms.
  2. User-Initiated Closure: Users may request account closure at any time by contacting customer support using the contact details below.
  3. Refund of Funds: Upon account closure (whether by Operator or User), remaining account balances, excluding forfeited bonuses, will be returned to the verified payment method, subject to successful completion of KYC and AML checks.
  4. Notice Procedure: Users will be notified of account suspension or closure via their registered email address, with reason for action and instructions for withdrawal of funds if applicable.

Legal Protection: Users retain the right to escalate disputes regarding account actions through AGCO or relevant regulatory channels.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein.
  • Jurisdiction: Any disputes arising out of or relating to these Terms or services provided by caesars-windsor-casino-ca.com shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, unless otherwise required by mandatory legal provisions.
  • Dispute Resolution: Players are encouraged to first contact customer support to resolve disputes. If unresolved, formal complaints may be submitted to AGCO. Arbitration may be used for certain disputes where permitted by law.

Contact Information

For urgent assistance or dispute escalation, contact AGCO via https://agco.ca.